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Privacy Policy

Last updated: December 2, 2024

1. Introduction

This Privacy Policy describes how Rovo ("Company," "we," "us," or "our") collects, uses, shares, and protects information in connection with our website, platform, and services located at rovolink.com (collectively, the "Services"). By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

BY USING OUR SERVICES, YOU CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. If you do not agree to this Privacy Policy, you must not access or use our Services.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Services, including:

  • Account Information: Name, email address, password, and profile information
  • Payment Information: Bank account details, tax identification numbers, and billing information (processed and stored by Stripe)
  • Content: Files, images, descriptions, and other content you upload to sell
  • Communications: Messages, support requests, and feedback you send to us
  • Transaction Data: Purchase history, sales records, and transaction details

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information, including:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, features used, links clicked, time spent on pages
  • Location Data: General geographic location based on IP address
  • Log Data: Server logs, error reports, and access times
  • Cookies and Tracking Technologies: See Section 6 below

2.3 Information from Third Parties

We may receive information about you from third parties, including:

  • Authentication Providers: If you sign in via Google OAuth, we receive your name, email, and profile picture
  • Payment Processors: Stripe provides us with transaction status, account verification status, and fraud indicators
  • Analytics Providers: Third-party analytics services provide aggregated usage data

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing, maintaining, and improving our Services
  • Processing transactions and sending related information
  • Creating and managing your account
  • Communicating with you about products, services, and updates
  • Sending promotional communications (with your consent where required)
  • Providing customer support and responding to inquiries
  • Analyzing usage patterns to improve user experience
  • Detecting, preventing, and addressing fraud, abuse, and security issues
  • Enforcing our Terms of Service and other policies
  • Complying with legal obligations and protecting our rights
  • Training and improving our AI systems for better recommendations
  • Any other purpose with your consent

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors and service providers who perform services on our behalf, including:

  • Stripe: Payment processing and payout services
  • Vercel: Hosting and file storage
  • Resend: Email delivery services
  • OpenAI: AI-powered content analysis and recommendations
  • Analytics providers: Usage analytics and performance monitoring

4.2 Transaction Parties

When you make a purchase or sale, we share necessary information with the other party to complete the transaction, including email addresses and transaction details.

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies). We may also disclose information to:

  • Comply with legal obligations
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with the Services
  • Protect the personal safety of users or the public
  • Protect against legal liability

4.4 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your information.

4.5 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for any purpose, including research, marketing, and analytics.

5. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. Specifically:

  • Account Information: Retained until you delete your account, plus a reasonable period for backup and legal compliance
  • Transaction Records: Retained for at least 7 years for tax, legal, and accounting purposes
  • Communications: Retained for as long as necessary to resolve inquiries and for quality assurance
  • Usage Data: Retained for analytics purposes, typically for 2-3 years
  • Content: Deleted upon account termination, subject to any legal holds or ongoing disputes

We may retain certain information indefinitely for security, fraud prevention, legal compliance, or legitimate business purposes.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your interactions with our Services. These include:

  • Essential Cookies: Required for basic functionality, authentication, and security
  • Analytics Cookies: Help us understand how you use our Services
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use some features of our Services. By continuing to use our Services, you consent to our use of cookies.

7. Security

We implement reasonable administrative, technical, and physical security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

YOU ACKNOWLEDGE THAT YOU PROVIDE YOUR INFORMATION AT YOUR OWN RISK. We are not responsible for circumvention of any privacy settings or security measures contained on the Services.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information (subject to legal retention requirements)
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Opt out of marketing communications at any time
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at support@rovolink.com. We may require verification of your identity before processing requests. We reserve the right to deny requests that are unreasonable, repetitive, or not required by law.

9. International Data Transfers

Our Services are hosted in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States and other countries where our service providers are located.

BY USING OUR SERVICES, YOU CONSENT TO THE TRANSFER OF YOUR INFORMATION TO THE UNITED STATES AND OTHER JURISDICTIONS, which may have different data protection laws than your country of residence.

10. Children's Privacy

Our Services are not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe a child has provided us with personal information, please contact us.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our platform.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). These may include the right to know what personal information we collect, the right to delete your information, and the right to opt out of the sale of your information.

We do not sell personal information as defined by the CCPA. To exercise your California privacy rights, please contact us at support@rovolink.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically for any changes.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL LIABILITY FOR ANY UNAUTHORIZED ACCESS TO OR USE OF YOUR PERSONAL INFORMATION. We are not responsible for any damages resulting from unauthorized access, hacking, data breaches, or other security incidents beyond our reasonable control.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

By using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.